Terms & Conditions

We’ll always do our best to fulfill your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong.

If signing up or subscribing to a service, please read the contract associated with that service for full-service agreement, refunds, fees & warranty details. 

For Web Design & landing Page Services 

Premium Already Made templates 

We do not use ready-made templates to create your site unless you request it.
If you prefer to use a pre-designed template from an approved third party, you can buy the design and send us the zip file or we will direct you to our partner ThemeForest for you to select one of their premium WordPress templates, purchase one and send us the zip file. We may also purchase the premium theme of your choosing, which you will be billed for if this is what you wish. Keep in mind that the template must be WordPress unless we agree on a different platform ahead of time, for you may not be able to receive a refund from ThemeForest after purchase. If you do wish to receive a refund from ThemeForest, you must contact them directly. 

Most premium templates are flexible and very customizable to meet your needs. Do keep in mind that we will only customize premium templates as much as they will allow, which limits the custom abilities. This is because customizing these templates more than they should be can potentially break your site in the future when an update of the template is released. Because of these limitations, the total cost of a website using a premium template is much lower than the others. 

If this is what you wish to have, please be sure to contact us for a quote. We are here to put your site together and customize it to the best of our ability, but we will notify you if there are customizations which we cannot implement because of limitations 

Backend Web Development - Advanced Custom Coding
We do not partake in advanced custom back end coding, but we can refer you to some of our partners.
If you decide you want advanced features while we are designing and developing, you will need to contact a software developer and determine if the software can be integrated with the platforms we use. We will not provide a refund if you change your mind half way.
To prevent any misunderstandings, confusion or inconvenience, it is best you notify us ahead of time of your exact needs. We understand that we are only human and our needs change over time, but try to keep them within reason so that you do not incur additional costs for additional services you agree upon later on during development.
We cannot guarantee your requested work can be achieved, but we will let you know in advance.
Website Deposit
With all of our websites/landing pages, you will need to pay a deposit which will go towards the total cost of the website. You may choose to pay the full amount up front.
If you choose to cancel services before work has started, your deposit will be returned to you in full. If you choose to cancel after work has begun, your deposit will not be refunded. Review your contract for more information.
Domain names and hosting must be purchased by you prior to development.
Website development Length of Time
Our goal is to have your website up and running as soon as possible, but the length of time depends on many factors. We will give you an estimated time frame which will be stated in your contract.

We don’t know what the future holds and what types of obstacles will get in the way of progress, so we need to take a few things into consideration. The following can affect how long it will take to deliver a website:
-Demand at the time of purchase
-Size of website
-How quickly you can provide us with the information we need
-Technical/development/design difficulties
-Other major roadblocks with design
-Your change of heart and mind
-Requested delay on your end
CMS WordPress & HTML
Uploading content & images, editing, adding and removing pages, giving access rights, adding and updating plugins as well as updating your template can all be achieved through WordPress’s user-friendly interface. This CMS makes it easy for users to do all of the above without development knowledge (for the most part).

WordPress is also the most used CMS. WordPress takes care of bugs and is consistent with updates to keep your website running smoothly.
There is plenty of documentation online on how to use WordPress. If you require exclusive help or regular maintenance, we can give you a quote.
We also build HTML5 websites. We prefer this method when building landing pages as well as websites with less complexity, or websites that do not need to be changed frequently by the end user. These websites load much faster and require less time to build.
Included in websites
Check your contract to know what your website includes. In most cases, anything not listed in the contract is not included in the price & will require a quote if the work can be done. If you require extra pages or photo stock, we can quote you for each individual page with content and photo.
Domain Name & Hosting
If you already had your own domain name before taking on services with us, you will need to let us know ahead of time.
If you do not have a domain, you must purchase your own through a registrar. Keep in mind that your ideal domain name may or may not be available. If it is not available, you must choose another domain name, choose a different variation of the initial domain name, or purchase your ideal domain name from the third party selling it if they are selling it. The cost may be significantly higher than normal, and if you choose to purchase anyway, you must pay for the domain before development begins. We will not purchase domain names.
Domain names must be renewed yearly if you want your website to be active. You could renew for up to 10 years at once. Yearly cost for renewal may vary. We are not held responsible for your website going down because you did not renew your domain name. We are also not held responsible if someone else purchase's your domain name because you failed to renew it. We are also not held responsible for notifying you of renewal, for you should receive those notifications from your registrar. You will need to pay the fee every year or your website will go down. We do not control this.
You are responsible for hosting your website through a provider of your choosing. We will upload the website to your server but we are not responsible for managing your server or maintaining it, editing, setting up or managing it in any way.
Internet Marketing

We handle Google Ads management, social media management, social media ads, marketing strategies, funnel building and consulting / project management, landing page build & design and graphic design through our partner Disco Fish. If you are in need of SEO services, we will suggest and refer you to our trusted partners King Kong.
Internet Marketing is not a one-time thing and the best results do not happen overnight. We analyze your business goals, objectives, business model, budget, situation, sales funnel and more to determine long term cost of services. Although we do not bind you to contracts, we do highly suggest you commit to a minimum of 4 months to get the most benefit.
Lead Generation Services

We analyze your business goals, objectives, business model, budget, situation, sales funnel and more to come up with a effective marketing campaign. We use a number of up to date techniques, tools and strategies to help you generate more leads. Every situation is different so results vary from business to business and from month to month. Results depend on marketing efforts, budget, market, competition, landing pages and other factors. Though we put all of our effort, tools and expertise in every campaign/project we do, we cannot guarantee you will generate leads and will not be held responsible for any losses.
All Markatects websites / landing pages are Internet Marketing ready. This means they are optimized to be used for Internet Marketing services so that you may gain traffic & new clients.
All Markatects websites come with basic On-Site SEO to get your pages indexed and started with Internet Marketing, but this alone is not enough to bring in traffic. This helps to quickly get Google to recognize you exist and start ranking you, which is the purpose of a website.
In order to gain more traffic in a shorter period of time, you will need to begin an Internet Marketing campaign.
Photo stock, photographs, audio & videos
All content provided are professional, high quality, licensed photos/audio/videos, so be at ease knowing they are not stolen, for we do not condone this type of behavior.
If you choose to supply your own content you have a couple of choices:
-We can use the content we supply as well as your content as directed
-You can completely opt out of using our content and use yours instead
Let us know what you would like to do ahead of time or we will use our content.
If you choose to send us content you should supply files in an editable format. You should supply content in a high-resolution digital format. We will not be able to work with low-quality content.

If you choose to buy content, you can use a third party of your choosing as long as they are an ethical company, or we can suggest cost effective photo stock and/or videos, audio.
Once you purchase the photos/videos, audio, you may email them to info@mark-a-tects.com.

If you choose to provide your own content, you are responsible for searching for it.

If we provide content, we will choose the ones we see fit, which you can approve of or disapprove of. If you do not like the content we provided, we will find others. If you still disapprove of the content we provide, you will need to provide your own and you will incur the cost of content you choose from a third party.
Taking images/audio/videos randomly off the internet falls against copyright laws and you can be penalized for doing this. We will not upload content which falls against copyright laws. We will not be held responsible for any penalties that you may incur. No refund of service will be given if you choose to not agree to this after accepting services.
If content you provide are royalty free but require you to give credit to the original owner, we will give the owner the credit in the format they require or the content will not be uploaded. If you choose to remove this credit, we will not be held responsible for any legal action taken against you and your site by the original owner if you remove their credit. We will also not be held responsible for the unethical conduct of third parties you may choose to find content.
We will not be held responsible for content you use on your own before, during or after services with us, if they are unlicensed, copied and go against copyright laws.
To avoid this scenario, we highly recommend you take advantage of our included content.
Lastly, though we have access to hundreds of thousands of licensed content, we cannot guarantee that the content we provide to you will not be used on other websites since these photos/videos/audio are not exclusively yours. However, we do our best at using different content for different sites as much as possible. This said we cannot control the use of content on other sites not done by us.
Our content does not include video editing or graphic design. This is a separate cost that will require a quote on a case by case basis.
First, you guarantee that all elements of text, images, audio and video or other artwork you provide are either owned by your good selves or that you’ve permission to use them.
Review your contract for more terms related to copyright.
Charges & Fees

Unless otherwise agreed upon, we will automatically withdraw your fees from your PayPal, bank account, or credit card. You will be given the opportunity to accept these terms and conditions before opting in, which if you do, you agree to have the funds withdrawn from your account.
In the event that you do not have the necessary funds available, we will cease service immediately until missed payment is paid in full.
Services are month to month. Month to month service means you can cancel anytime by giving a 30-day notice.

You will receive what is outlined in the package you decide on and can choose to upgrade at any time or order additional services for a fee.
We do not accept Interac E-transfer payments with retainers.
We’re sure you understand how important it is as a small business that you pay the invoices that we send you promptly.
We accept the following methods of payment: Credit Card through our secure Paypal checkout, Paypal & Interac E-transfer (if you reside in Canada or have a Canadian bank account and are not on a retainer).
If you reside in Canada you are subject to the tax rate of your province. All Credit Card payments are subject to a 3% tax above the tax rate.
Your website / landing pages belong to you, and because of this you must make sure you keep your content and website / landing pages safe.

We are not responsible for others copying your data, taking your images or taking your business name. If this occurs, you should seek a lawyer for assistance.
We are also not held responsible for your landing pages/server/website/accounts being hacked because you did not take the necessary precautions and implemented virus protection, firewalls, two factor authentication, strong passwords and other security methods.
Newsletters/Emails: You agree to receive newsletters from Markatects containing news, updates and promotions regarding Markatects products & services. You can withdraw your consent at any time by unsubscribing.
Just like a parking ticket, you can’t transfer contracts to anyone else without our permission. This stays in place and need not be renewed unless prices and certain terms change. This said prices are subject to change at any time. If for some reason one part of this agreement becomes invalid or unenforceable, the remaining parts of it remain in place.
Although the language is simple, the intentions are serious and these terms are legal. You will be required to agree to them.
If you have any questions regarding this agreement, please contact us at info@mark-a-tects.com